Northpoint Links:

Siebel/OSS Help

Aspect Transfers

Employee Benefits

Welcome to ITAC - Installation Technical Assistance Center!

UPDATES: (week of May 29, 2000)

ITAC Workflow chart is complete and available for reference.

June Schedules are now available – Please take note of the 10-hr workdays, (2) 6-days workweeks, and scheduled lunch breaks.

New DLCI/VCI numbering scheme for orders that have conflicts with the regular DLCI/VCI numbering scheme. Download the new chart here.

For previous week's updates, please click here.

NEWS FLASH ~

Ty Nam, Director - 4/27/2000

As expected, implementing OSS2000 has provided us with some challenges as we learn the new system and its associated processes. As a result, our initial productivity took a hit. Our average call time increase from 15 minutes to 22 minutes (almost 50% longer) as it took us longer to fine critical information, piece together notes, and build more PVC on the fly. Despite these productivity challenges, our results this week has been outstanding due your tremendous efforts. Despite the longer call times, our average queues have been under 3 minutes and maximum queues under 15 minutes. More importantly, we successfully closed over 75% of orders (our average in March before OSS 2000 was 72%). We also closed 362 orders yesterday which is only 2 off the all time record (thanks to some additional late night efforts from Doug, Geoff, David, and Malcom). Thanks again for your commitment. As we get more comfortable with OSS2000 and we can leverage its powerful atuomation tools, we are confident we can reach our goal to 700 installs per day by end of June!

Joyce H.Kim, COO & Vice-President - 4/27/2000

Thank you and Congratulations on behald of myself and the entire OMT! This is further proof that regardless of what tools, systems and processes that we may put into place - it is you the team that make the difference! Thanks again for all your hard work (that never seems to end) and your dedication.

This site has been created for you to use as a daily source of reference, interaction between other ITAC techs, and to help you answer any questions that you might have about Northpoint Communications. Before you start cruising aimlessly through this site, here are a few pointers on navigating it:

Installation - Resources that may be helpful during a Subscriber Turn-up. Includes up-to-date procedures and contact information to ISPs.
iTAC Org - Explanation of what ITAC does and how it fits into Northpoint. Includes an organization chart and contact info of all ITAC techs.
Community - A discussion board and other news releases.
Links - A page of useful links to other dept websites or resources.
Click on "iTAC" logo to return to this page. Click on the "Northpoint" logo to go to Lighthouse.

If you feel that there is anything that should be added or changed or improved upon or even deleted, please email either Kay Lesperance or Julia Fischer .


Northpoint Links: Siebel/OSS Help Aspect Transfers Employee Benefits	Welcome to ITAC - Installation Technical Assistance Center! UPDATES: (week of May 29, 2000) ITAC Workflow chart is complete and available for reference. June Schedules are now available – Please take note of the 10-hr workdays, (2) 6-days workweeks, and scheduled lunch breaks. New DLCI/VCI numbering scheme for orders that have conflicts with the regular DLCI/VCI numbering scheme. Download the new chart here. For previous week's updates, please click here.
	NEWS FLASH ~ Ty Nam, Director - 4/27/2000 As expected, implementing OSS2000 has provided us with some challenges as we learn the new system and its associated processes. As a result, our initial productivity took a hit. Our average call time increase from 15 minutes to 22 minutes (almost 50% longer) as it took us longer to fine critical information, piece together notes, and build more PVC on the fly. Despite these productivity challenges, our results this week has been outstanding due your tremendous efforts. Despite the longer call times, our average queues have been under 3 minutes and maximum queues under 15 minutes. More importantly, we successfully closed over 75% of orders (our average in March before OSS 2000 was 72%). We also closed 362 orders yesterday which is only 2 off the all time record (thanks to some additional late night efforts from Doug, Geoff, David, and Malcom). Thanks again for your commitment. As we get more comfortable with OSS2000 and we can leverage its powerful atuomation tools, we are confident we can reach our goal to 700 installs per day by end of June! Joyce H.Kim, COO & Vice-President - 4/27/2000 Thank you and Congratulations on behald of myself and the entire OMT! This is further proof that regardless of what tools, systems and processes that we may put into place - it is you the team that make the difference! Thanks again for all your hard work (that never seems to end) and your dedication.
	This site has been created for you to use as a daily source of reference, interaction between other ITAC techs, and to help you answer any questions that you might have about Northpoint Communications. Before you start cruising aimlessly through this site, here are a few pointers on navigating it: Installation - Resources that may be helpful during a Subscriber Turn-up. Includes up-to-date procedures and contact information to ISPs. iTAC Org - Explanation of what ITAC does and how it fits into Northpoint. Includes an organization chart and contact info of all ITAC techs. Community - A discussion board and other news releases. Links - A page of useful links to other dept websites or resources. Click on "iTAC" logo to return to this page. Click on the "Northpoint" logo to go to Lighthouse. If you feel that there is anything that should be added or changed or improved upon or even deleted, please email either Kay Lesperance or Julia Fischer .