ITAC Organization The Installation Technical Assistance Center (ITAC) is located at 5915 Hollis Street in Emeryville, CA.  I TAC is in a light-brown two-story building across the parking lot from Heritage Square and Bucci Café.  ITAC was recently formed to facilitate the installation of Northpoint’s xDSL lines.  We perform the final step in the long process of service delivery, from order placement and provisioning of circuit to local loop delivery to IW scheduling and finally to ITAC. There are 95 ITAC personnel reporting to 6 ITAC supervisors, who in turn reports to 4 ITAC Managers, who reports to Ron Kester, Acting Senior Manager.  ITAC belongs to the Service Delivery & Customer Care Dept reporting to Ty Nam, Director, who reports to our Vice President, Charlene Mike-Billstrom .    ITAC is split into the following groups:  ITAC, PBI, MSN, and Changes/Cancel.  There are 72 ITAC Technicians, 9 PBI Techs, 7 MSN Techs and 7 Changes/Cancel Techs.  The PBI and MSN group are responsible for turning up Pacific Bell Internet's IDSL circuits and Microsoft's MSN xDSL lines.  The Changes/Cancel group handles cancellations and speed changes. In this section, you can find any ITAC team member’s contact information and soon to come, ITAC Team and Personal Profiles.